FAQ’s

Questions before ordering your pillow-soft Epiphany Café donuts

Find the answers here. Got other questions not on the list? Please don’t hesitate to contact us.

Click N' Collect - FAQs

STEP 1: Order

Select your product from our offering range. (Coffee, Hot-drinks, Iced-drinks, and ….. Donuts)

STEP 2: Details

Signup and enter your Email Address and password, name and mobile number (For order confirmation)

STEP 3: Location and Pickup

Select your location (If not automatically selected by your device)  and choose your pickup time.

STEP 4: Confirm and Pay

Confirm your order (Check from ORDER), Click Next Step and Pay!

No, at least not for now for Click N’ Collect. Unless we are requesting for catering orders (54 donuts or more) where you can reach us here. Ask us how, and now! 😀 

Check your store details on our Click N’ Collect page, you can see some stores who can. 

Changes and cancellations cannot be made once your payment is confirmed. Well, you might not regret having delicious and pillow soft donuts!  

Text N' Collect - FAQs

STEP 1: Order

Send the product from our offering range (Coffee, Hot-drinks, Iced-drinks, and assorted box of 6 & 9 Donuts) to the selected store via text. You can find the store contact details via our official social media platform. In your text order, kindly include:

1. NAME

2. Order:

Below are the available products:

  • Box of 6 Assorted Donuts – $21.50
  • Box of 9 Assorted Donuts – $32.00 
  • Hot Drinks (Check our website for more details)  
  • Cold Drinks (Check our website for more details) 

3. Pick date & time:

4. Store: 

** Kindly ensure you’re reaching out to the store that you are intended to collect.

STEP 2: Store response

The respective store manager will respond to your order in due course. You will be asked to provide the necessary details before the order is being processed.

STEP 3: Location and Pickup

Once you’ve received the order confirmation, you can proceed to pick up the ordered products at the respective store after 20 minutes.

STEP 4: Enjoy yourself 

Enjoy the food within your bubble and have fun. Stay safe! *** wash your hands before eating

Text and collect is designed for Covid -19 Alert level 3,  our customer is required to collect the products at the selected stores which provide this service. 

Changes and cancellations cannot be made once your payment is confirmed. Well, you might not regret having delicious and pillow soft donuts and drinks!  

We are regret to inform you that choosing the donut flavour is not available at Alert Level 3 . As we are only offering assorted box of 6 and 9, the flavours will be chosen by us based on the available flavour that we have in our store.  However, you can always inform our team your preferable donut flavours but there’s no guarantee the flavour will be given in any circumstances.  IF you have any food allergies or intolerance, please inform our team and we will avoid choosing the flavours you are allergic to.

  1. Pre-paid order through bank transfer (Screenshot of payment required) 
  2. Orders can only be cancelled at least an hour prior to the pickup time; payment will not be refunded beyond this cancellation period.
  3. As food are prepared prior to pick up, unclaimed orders beyond half an hour from pick up time are still to be charged in full.
  4. If you have an allergy or intolerance to any food please let me know so we can make sure your meal is served correctly.
  5. Re-scheduling of the pick-up day/time is only allowed at least an hour before pickup. Rescheduling beyond this point may incur additional costs.
  6. Orders will only be acknowledged once a successful payment through bank transfer (screenshot) has been received.

Epiphany Cafe - Competitions Terms and Conditions

  1. Chocolate Glazed flavour is the ONLY complimentary flavour.
  2. The FREE donut is ONLY valid on every donut purchase.
  3. This offer is not valid in conjunction with other promotions, combo packages and delivery services.
  4. This offer applies to all Epiphany customers. ONLY Epiphany Cafe St Lukes promotion is applicable for Westfield Plus exclusive members.
  5. The Offer is subject to availability.
  6. Where applicable, the Offer will only continue while stocks last.
  7. The maximum FREE quantity per person. We reserve the right to limit or prohibited the free products, in our sole judgment, appear to be placed by dealers and resellers
  8. Offers may apply to participating branches only, and not our entire group. We reserve the right to amend the participating branches at any time without prior notice.
  1. The complimentary donut is not allowed to be chosen.
  2. The FREE donut is ONLY valid on the promotions listed. 
  3. The offers are not valid in conjunction with other promotions, combo packages and delivery services.
  4. The above offers ONLY apply to all Epiphany customers in Rotorua.  
  5. The offers are subject to availability.
  6. Where applicable, the Offer will only continue while stocks last.
  7. We reserve the right to limit or prohibit the free products, in our sole judgment, appear to be placed by dealers and resellers
  8. The offers are applied to Rotorua branch only, and not our entire group. We reserve the right to amend the participating branches at any time without prior notice.