Terms and Conditions

Terms and Conditions relating to offers, promotions and competitions  

Welcome to Epiphany Cafe New Zealand website (the “Site”). The Site is owned and operated by Epiphany New Zealand Limited. References in these Terms and Conditions to “we” and “us” means Epiphany New Zealand Limited. Please read these terms of use carefully before using the promotions.

Check out the T&C’s here. Should you have other questions, please don’t hesitate to contact us.

Click N' Collect - FAQs

STEP 1: Order

Select your product from our offering range. (Coffee, Hot-drinks, Iced-drinks, and ….. Donuts)

STEP 2: Details

Signup and enter your Email Address and password, name and mobile number (For order confirmation)

STEP 3: Location and Pickup

Select your location (If not automatically selected by your device)  and choose your pickup time.

STEP 4: Confirm and Pay

Confirm your order (Check from ORDER), Click Next Step and Pay!

No, at least not for now for Click N’ Collect. Unless we are requesting for catering orders (54 donuts or more) where you can reach us here. Ask us how, and now! 😀 

Check your store details on our Click N’ Collect page, you can see some stores who can. 

Changes and cancellations cannot be made once your payment is confirmed. Well, you might not regret having delicious and pillow soft donuts!  

Text N' Collect - FAQs

STEP 1: Order

Send the product from our offering range (Coffee, Hot-drinks, Iced-drinks, and assorted box of 6 & 9 Donuts) to the selected store via text. You can find the store contact details via our official social media platform. In your text order, kindly include:

1. NAME

2. Order:

Below are the available products:

  • Box of 6 Assorted Donuts – $21.50
  • Box of 9 Assorted Donuts – $32.00 
  • Hot Drinks (Check our website for more details)  
  • Cold Drinks (Check our website for more details) 

3. Pick date & time:

4. Store: 

** Kindly ensure you’re reaching out to the store that you are intended to collect.

STEP 2: Store response

The respective store manager will respond to your order in due course. You will be asked to provide the necessary details before the order is being processed.

STEP 3: Location and Pickup

Once you’ve received the order confirmation, you can proceed to pick up the ordered products at the respective store after 20 minutes.

STEP 4: Enjoy yourself 

Enjoy the food within your bubble and have fun. Stay safe! *** wash your hands before eating

Text and collect is designed for Covid -19 Alert level 3,  our customer is required to collect the products at the selected stores which provide this service. 

Changes and cancellations cannot be made once your payment is confirmed. Well, you might not regret having delicious and pillow soft donuts and drinks!  

We are regret to inform you that choosing the donut flavour is not available at Alert Level 3 . As we are only offering assorted box of 6 and 9, the flavours will be chosen by us based on the available flavour that we have in our store.  However, you can always inform our team your preferable donut flavours but there’s no guarantee the flavour will be given in any circumstances.  IF you have any food allergies or intolerance, please inform our team and we will avoid choosing the flavours you are allergic to.

  1. Pre-paid order through bank transfer (Screenshot of payment required) 
  2. Orders can only be cancelled at least an hour prior to the pickup time; payment will not be refunded beyond this cancellation period.
  3. As food are prepared prior to pick up, unclaimed orders beyond half an hour from pick up time are still to be charged in full.
  4. If you have an allergy or intolerance to any food please let me know so we can make sure your meal is served correctly.
  5. Re-scheduling of the pick-up day/time is only allowed at least an hour before pickup. Rescheduling beyond this point may incur additional costs.
  6. Orders will only be acknowledged once a successful payment through bank transfer (screenshot) has been received.

Epiphany Cafe - Promotion Terms and Conditions

  • ONLY one voucher on one coffee purchased.
  • The discounted products are ONLY valid for hot and iced coffee purchases (any size).
  • Additional charge may apply to extra coffee shots, flavoured syrup shots, decaf and/or milk alternative.
  • This offer is not valid in conjunction with other promotions, combo packages, vouchers and delivery services.
  • This promotion is valid until 13th Oct 2022, at  Epiphany Cafe Rotorua
  • The offer is subject to availability.
  • Where applicable, the offer will only continue while stocks last.
  • We reserve the right to limit or prohibit the free products, in our sole judgment.
  • Offers may apply to participating branches only, and not our entire group. We reserve the right to amend the participating branches at any time without prior notice.
  1. Chocolate Glazed flavour is the ONLY complimentary flavour.
  2. The FREE donut is ONLY valid according to the amount of drink(s) purchased. Drinks are applicable to all drink selections with any sizes except bottle drinks.
  3. This offer is not valid in conjunction with other promotions/ combo packages/ delivery services.
  4. This offer applies to all Epiphany customers.
  5. The offer is subject to availability.
  6. Where applicable, the offer will only continue while stocks last.
  7. This offer applies to all Epiphany customers, FREE product(s) will not be given to the returning customers on the same day.
  8. Should there be any potential acts/ behaviour against the rules set for this offer, we reserve the right to limit or prohibit the free products, which appear to be placed by dealers or resellers.
  9. Offers may apply to participating branches only, and not our entire group. We reserve the right to amend the participating branches at any time without prior notice.
  • The discounted products are ONLY valid on donut with any hot and Iced coffee purchases (any size).

  • This offer is not valid in conjunction with other promotions, combo packages, vouchers and delivery services.

  • This promotion is valid from 21th Feb – 6th Mar 2022, 2pm -5pm at Epiphany Cafe Westfield Manukau.

  • The offer is subject to availability.

  • Where applicable, the offer will only continue while stocks last.

  • We reserve the right to limit or prohibit the free products, in our sole judgment, appear to be placed by dealers and resellers

  • Offers may apply to participating branches only, and not our entire group. We reserve the right to amend the participating branches at any time without prior notice.

  • The discounted products are ONLY valid for hot and iced coffee purchases (any size).
  • This offer is not valid in conjunction with other promotions, combo packages, vouchers and delivery services.
  • This promotion is valid from 15th – 28th Feb 2021, 9am -11am at  Epiphany Cafe Westfield St Lukes.
  • The offer is subject to availability.
  • Where applicable, the offer will only continue while stocks last.
  • We reserve the right to limit or prohibit the free products, in our sole judgment, appear to be placed by dealers and resellers
  • Offers may apply to participating branches only, and not our entire group. We reserve the right to amend the participating branches at any time without prior notice.
  • A medium-size hot or iced coffee (excludes Coffee Frappes) is the ONLY complimentary product.
  • The FREE coffee is ONLY valid on any 2 cups of coffee purchase (any size).
  • Limit one FREE coffee per transaction 
  • This offer is not valid in conjunction with other promotions, combo packages, vouchers and delivery services.
  • The offer is subject to availability.
  • Where applicable, the offer will only continue while stocks last.
  • We reserve the right to limit or prohibit the free products, in our sole judgment, appear to be placed by dealers and resellers
  • Offers may apply to participating branches only, and not our entire group. We reserve the right to amend the participating branches at any time without prior notice.
  • A medium-size Frappe is the ONLY complimentary product on each Frappe purchase.
  • The FREE frappe is ONLY valid on 1 cups of Frappe purchase (any size).
  • This offer is not valid in conjunction with other promotions, combo packages, vouchers and delivery services.
  • This promotion is valid from 19 – 20 December 2021 at Epiphany Cafe Rotorua .
  • The offer is subject to availability.
  • Where applicable, the offer will only continue while stocks last.
  • We reserve the right to limit or prohibit the free products, in our sole judgment, appear to be placed by dealers and resellers
  • Offers may apply to participating branches only, and not our entire group. We reserve the right to amend the participating branches at any time without prior notice.